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Customer Success Manager
Customer Success Remote (Worldwide) Contract
We are seeking a Customer Success Manager to support client relations post-launch. You will onboard clients into completed systems, run follow-up check-ins, coordinate support patches, and source contract renewals. You will ensure clients realize long-term value from their custom software platforms.
What you'll do
- Onboard clients into their completed applications and admin dashboards.
- Conduct regular follow-up sessions to gather user feedback.
- Coordinate post-launch support and manage upgrade requests.
- Identify opportunities to upgrade clients to active development retainers.
What we're looking for
- 3+ years customer success or account management experience in tech.
- Familiarity with software concepts, APIs, and dashboard tools.
- Outstanding communication and client relationship skills.
Benefits & Perks
- Remote-first contract with flexible hours.
- Sales commission on retainers and upgrades.
- Home office budget.
- Collaborative team support.
Ready to apply?
Takes about 5 minutes. We review every application personally.
Apply for this position