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Technical Support Engineer
Customer Success Remote (Worldwide) Contract
We are seeking a Technical Support Engineer to provide support for clients experiencing operational issues. You will diagnose API timeouts, write database adjustments for bugs, coordinate issues with engineers, and manage ticket queues.
What you'll do
- Diagnose API timeouts, database errors, and system crashes.
- Write hotfixes or database patches for urgent client bugs.
- Document ticket patterns and escalate core bugs to developers.
- Manage support ticket responses and maintain SLA standards.
What we're looking for
- 2+ years experience in technical support, QA, or development.
- Proficient in JavaScript/TypeScript, SQL queries, and API diagnostics.
- Excellent problem-solving and communication skills under customer pressure.
Benefits & Perks
- Fully remote workspace.
- Flexible support rotation schedules.
- Tech hardware budget.
- Learning budget.
Ready to apply?
Takes about 5 minutes. We review every application personally.
Apply for this position